Frequently Asked Questions
Everything you need to know about shopping with Carharrack Farm & Country Store.
What are your delivery options and costs?
We offer standard and express shipping across the UK. Delivery costs are calculated at checkout based on the weight and size of your order, with free local delivery available for certain postcodes on bulk feed and bedding orders.
Can I click and collect my order?
Yes, we offer a free Click & Collect service. Simply select the 'Pick Up' option at checkout, and we will notify you via email as soon as your items are ready for collection at our Carharrack store.
What is your return policy for animal health products?
For safety and hygiene reasons, we cannot accept returns on certain animal health products or licensed medicines once they have left our premises. Please contact our SQP-qualified staff if you have questions about a specific product before purchasing.
Do you offer bulk discounts on farm supplies?
We provide competitive pricing for bulk purchases on items such as animal feed, fencing, and fertilizers. Please contact our sales team directly for a bespoke quote on large-scale farm requirements.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure mobile payments through Apple Pay and Google Pay.
How can I track my online order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.